Shipping policy

Thank you for choosing PEN & PUCK! We do our best to process and ship all orders as quickly as possible, typically within 1–5 business days after your order is placed, depending on order quantity, color, and material availability.

Shipping Method & Delivery Time
We offer standard shipping within the United States via trusted carriers. Delivery typically takes 5–7 business days, depending on your location.

Please note that delivery times are estimates and may vary due to carrier delays or other factors beyond our control.

Shipping Restrictions
At this time, we do not ship to PO Boxes or APO/FPO addresses.

Shipping Costs
Shipping fees are calculated at checkout based on your shipping address.

Order Tracking
Once your order ships, you will receive a confirmation email with tracking information to monitor your package’s progress.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at hello@penandpuck.com within 7 days so we can assist you promptly.

Questions?
For any questions about shipping or your order, please email us at hello@penandpuck.com. We’re happy to help!